This Policy applies to all external parties, tour operators, travel agencies, partners, wholesalers, customers, tourists, visitors to Eco Dreams Travel and its brands’ websites and social networks, subscribers of Eco Dreams Travel newsletters, reports, marketing materials, and any other channel whose personal information can be collected, stored and used by Eco Dreams Travel.
Policy
Eco Dreams Travel understands that people’s right to privacy is essential and must comply with data protection regulations.
The user is informed, and consents to processing data provided during navigation on the website and information generated due to its use, including, where appropriate, international communications or information transfers.
Suppose the data provided refers to third-party natural persons other than the user. In that case, the latter must guarantee having obtained data and prior consent from the third parties to communicate their data. In addition, the user must inform the third party, in advance, of the purposes of data processing, communications, and other terms provided in this Policy.
The user declares that they are 18 years or older. According to this Policy, data on minors provided during website navigation must be expressly authorized by a parent or guardian before its management and processing, including, if applicable, data on health.
The user guarantees the accuracy and truthfulness of the personal information provided and commits to keeping data updated.
The use of this website is subject to the Privacy and Personal Data Processing Policy, the Terms, and Conditions of Use, and the Cookies Policy detailed below.
By accessing this website and using its contents, you agree to have read and accepted its policies and conditions.
Who Is in Charge of Data Processing?
Company name: Osa Luna Internacional S.A.
Legal ID: 3-101-455170
Registered office address: Heredia, San Joaquin de Flores
Contact information: manager@ecodreamstravel.com
Where Does Eco Dreams Travel Collect Personal Information?
Eco Dreams Travel collects your personal information when you (as a user or organization) purchase or use our services, request information, register for an event, enroll in a seminar, request customer services, or communicate with us through any legal channel, and when reasonably necessary for matters directly related to the functions of Eco Dreams Travel under Data Protection regulations.
Personal Information We Collect and Process From You
- Identity information such as your name, surname, passport number, user ID, or similar.
- Contact information such as billing address, delivery address, email address, and phone number.
- Financial information, such as information related to payments.
- Information about transactions, such as payments made by/to you and other details of purchased products and services.
- Technology information, such as Internet Protocol (IP) address, login data, browser type and version, location, operating system and platform, user ID, and cookies ID used to access our website and other web-based products.
- Profile information includes your username and password, purchases or orders, working place, interests, preferences, and comments and responses to our surveys.
- Marketing and communications information, such as newsletters, preferences to receive commercial information from us, and, when appropriate, your communication preferences.
- Other kinds of information you may provide; for example, sent to us via email, etc.
How Do We Collect Your Personal Information?
We use the following methods to collect your personal information:
- Direct contact during our business. You may provide us with your contact information (name, phone, email, etc.) when you:
- Participate in international tourism fairs, marketing exchanges, business tours, or other interactions with our company during events and meetings.
- Subscribe to our publications or newsletters.
- Create an account on our websites.
- Request information about your trip.
- Respond to our surveys.
- Provide feedback on our products or services.
- Register in our webinars.
If you do not provide this information, you will not be able to interact or communicate with us or purchase our services.
- Automatic interactions with our websites, in which we can automatically collect technical data about your equipment, navigations, and patterns. We collect this personal information through cookies, server logs, and other similar technologies. Please check our Cookies Policy to learn more about our use of these technologies.
- When you use third-party or public sources from which we can receive your personal information, such as:
- The employer of an organization or company with which we work.
- A customer, supplier, business partner, or other company with which we have a commercial or contractual relationship. The terms of our contract with your employer or organization may require that we process your personal information to fulfill our obligations or exercise our rights under that agreement.
- Analysis providers, such as Google INC or Facebook, outside the EU.
- Contact financial and transactional data from technical, payment, and delivery service providers hosting our data inside and outside the EU.
- Contact data of social network resources.
How Does Eco Dreams Travel Use Your Personal Information?
Eco Dreams Travel processes your personal information for the purposes listed below, based on the need to process your data to pursue our legitimate interests as a tourism company and improve our services. In addition, we use your data for the following:
- Configure and manage your account for all the company’s reservations, operations, and finances.
- Reserve tourism services with our suppliers.
- Manage operations and logistics of contracted tourism services.
- Chat rooms, WhatsApp, messages, and webinars – we can collect your personal information, records, IP addresses, etc. when you use our chat rooms, message boards, social network forums, and others. Data is only used for internal analysis to improve the user’s experience and our service.
- Direct marketing, such as CRM (Customer Relationship Management) and other email marketing processes (e.g., newsletters to circulate important information about our business, such as new products, availability, special deals, and any additional essential details).
- Personalize your experience, according to your feedback and suggestions, through our tourism services and websites.
- Marketing strategies and internal research to improve our services, including studies regarding market change, customer needs, statistical reports, problem-solving, etc.
- Make payments to tourism service providers such as hotels, car rentals, tour operators, and other direct tourism services.
- Prevent fraud and other criminal activities.
- For network and information security reasons, we can take measures to protect your data against loss, damage, theft, or unauthorized access.
- General management, including mapping your queries, complaints, or claims.
To Whom Do We Share Your Information?
Eco Dreams Travel and its brands only share or disclose personal information when it is necessary to carry out our business operations and provide services in the best possible way. We may share your personal information with the following:
- Tourism suppliers such as hotels, car rentals, local tour operators, private transport services, drivers and tour guides, and other suppliers are involved in our regular commercial operations, Banks, payment processors, and financial service providers.
- Direct marketing service providers, such as email marketing or CRM platforms.
- Government tax administration offices.
- IT support and maintenance providers.
How Do We Protect Your Personal Information?
Eco Dreams Travel uses appropriate technologies, policies, processes, and procedures to protect your personal information. Our information security policies and practices are closely aligned with widely accepted international standards and are regularly reviewed and updated to reflect changes in legislation and business.
How long do we keep your Personal Information?
Eco Dreams Travel retains your personal information for as long as necessary to fulfill the purposes we collect, including compliance with legal, accounting, and reporting requirements.
How Long Do We Keep Your Personal Information?
Eco Dreams Travel respects your right to access and control your information, and we will respond to information requests. If applicable, we will correct, amend or delete your personal information. If you have any questions or requests regarding your personal information, don’t hesitate to contact our Data Protection team via email at manager@ecodreamstravel.com.
We Will Be Happy To Receive Your Requests for the Following:
- Information on why, how, and who processes your personal information.
- Access to a copy of your personal information.
- Correction or update of your personal information. You can update your information using the “Contact us” form available on our websites.
- Elimination of your information due to legal or other requirements. For preferences such as “email marketing,” you can always click on the “Unsubscribe” link of our newsletters to stop receiving them. We will respect your decision according to our agreement and in compliance with our legal obligations.
Important
Suppose you are dissatisfied with how Eco Dreams Travel manages your personal information. In that case, you have the right to file a complaint with a data protection regulatory body in Costa Rica, the country you reside in, or where your rights have been infringed.
However, if you believe your personal information has been used or is being used in a way that does not comply with this agreement, don’t hesitate to contact us before filing a complaint. We will try to solve any problems or concerns you may have.
Links to Third-Party Websites
Our websites and social network pages contain links to third-party websites that are not subject to this Privacy Policy. We strongly recommend you read the privacy policy of any of these websites you visit.
Changes to This Privacy Policy
Eco Dreams Travel may change this Privacy Policy at any time. We will notify you by email or placing a copy of the modified Privacy Policy on our website.
Contact and Legal Information
If you have any questions or requests regarding your personal information, please email the Eco Dreams Travel Data Protection Team at manager@ecodreamstravel.com or contact us here.
This document was last updated on October 11, 2023
